How can we help? Tell us what you want us to build.

Getting started

1. How do I get started with CinderPilot?
Create or log into your account, open or create a project, and run your first analysis using the page, report, export, screenshot, or campaign evidence you want reviewed.

2. What should I do after I create my account?
Your next step is to submit a real analysis. The fastest way to judge value is to use actual campaign or landing page evidence instead of trying to configure everything perfectly first.

3. How do I run my first analysis?
Go to the analysis workflow, upload the evidence you already have, add context about the business goal or KPI, and submit the run.

4. What kinds of pages, campaigns, or assets can I analyze?
CinderPilot is built for ad campaign evidence, landing pages, conversion workflows, screenshots, exports, CSVs, and related supporting context used to diagnose marketing performance.

5. I forgot how to use my account — what should I do next?
Start with one real analysis tied to a live business question. If you are unsure what to upload, contact support and describe the result you want to improve.

Plans and upgrades

6. What do I get on the Free plan?
The Free plan is designed to let you test the workflow and decide whether the output is useful before committing to a paid plan.

7. What is included in Pro?
Pro is for users who want more ongoing usage and a stronger day-to-day workflow than the Free plan provides.

8. What is included in Agency?
Agency is for heavier or more operational use, especially when the workflow needs to support more serious recurring analysis work.

9. Which plan is right for me?
Use Free if you are testing fit, Pro if you are using CinderPilot regularly, and Agency if the work is more operational, recurring, or client-facing.

10. Why should I upgrade from Free to Pro?
Upgrade when the output is useful enough that you want more usage, stronger continuity, and a more serious operating workflow.

11. Why should I upgrade from Pro to Agency?
Upgrade when your use case becomes more frequent, more team-oriented, more client-facing, or more operationally important.

12. How do I upgrade my plan?
Use the pricing page or the upgrade options on your account page to choose the right plan. If you need help, contact support.

13. How do I downgrade my plan?
Use support and we will help you change plans directly.

Billing, cancellation, and deletion

14. How do I update my billing information?
Use support if you need to update payment details or fix a billing issue.

15. Where can I find my invoice or receipt?
If you need an invoice or receipt, use support and we will help you directly.

16. How do I cancel my subscription?
Use support if you want to cancel. Canceling stops future renewal, but does not automatically delete your account.

17. What happens after I cancel?
Cancellation turns off future renewal. Account deletion is separate and must be requested directly through support.

18. How do I delete my account?
Use the support page or email support@cinderpilot.com and clearly request account deletion.

19. How do I request deletion of my data?
Use the support page or email support@cinderpilot.com and explicitly request deletion of the account and associated data.

20. Do you offer refunds?
If you have a refund question, use support and explain the billing issue clearly so it can be reviewed.

Troubleshooting, trust, and contact

21. How long do analyses take?
Timing depends on the size and complexity of the input, but if a run appears stuck or fails, use support.

22. What if my run fails or gets stuck?
Use support with what you submitted, what you expected, and what happened instead. Include screenshots or exports when useful.

23. Can I re-run an analysis?
Yes. Re-running is often the right move after updating inputs or making changes you want reviewed again.

24. Can I use CinderPilot for client work?
Yes. That is one of the reasons the workflow supports projects, journeys, and repeat analysis structures.

25. Do you support teams or multiple users?
Some higher-intensity use cases may fit team or multi-user needs better than the basic starting workflow. Use support if you need that structure.

26. Is my data private and secure?
CinderPilot treats customer content as confidential as described in the privacy policy and terms. If you have a security-sensitive question, use support or email security@cinderpilot.com.

27. Do you store my uploaded data permanently?
Data handling depends on the workflow and operating context. If you need a specific retention or deletion answer, use support directly.

28. Can I include files when I contact support?
Not through this form yet. If a file is essential, mention that in your message and support can follow up.

29. Can I send product recommendations?
Yes. This page is also the right place to send workflow changes, UX improvements, feature requests, or product feedback based on real use.

30. How do I contact support if I need help?
Use the form on this page or email support@cinderpilot.com.